Returns & Exchanges

At Coyuchi, we want you to love your organic home essentials, which is why we offer a 30-day return window for items in their original condition. For products used or laundered, our 1st Home Secret program allows for returns within 30 days in exchange for store credit.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Portal with your order number and shipping zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Generate and print the prepaid UPS shipping label provided through the portal; a flat return shipping fee will be deducted from your final refund.

• 3.
  Pack Your Items

  Place the items in their original packaging or a secure box, ensuring all tags are attached, and affix the return label to the outside.

• 4.
  Ship and Track

  Drop off your package at any authorized UPS location and keep your tracking receipt; refunds are typically processed within 10-14 business days of receipt.